One of the UK's largest food retailers with 2,400 stores and online shopping service with over 3,000 own brand product lines required the support of RGIS. Offering customers distinctive, quality products at competitive prices across food, general merchandise, clothing and financial services. Driving efficiency in day-to-day operations enables them to invest in the customer offer in areas that they value: choice, quality, low prices, convenience and great service.
REQUIREMENT
The supermarket chain needed to carry out
loss prevention audits across the top 100 highest shrink branches after an internal restructure, so required RGIS to provide the following:
- The audits needed to focus on risk areas and processes within retail stores, which are proven to add to the corporate shrink number when unattended
-
Identify trends from analysis
- Complete the audits in the
top 100 highest shrink branches
SOLUTION
The supermarket chain partnered with RGIS to complete the
shrink loss prevention project, and provided the following:
- Partnered with a
proficient IT provider
- Scheduled one
experienced RGIS auditor to each of the 100 stores
-
Identified 70 questions which covered the warehouse, across the store, the shop floor, offices and the goods in bays
RESULTS
The supermarket chain found by outsourcing the
shrink loss prevention project to RGIS, the following results were achieved:
- A single auditor carried out the audits for each store with minimal store assistance required for
independence and impartiality
- Audits typically took
two to three hours to complete and survey, per store
- Initial audits at each store showed a
pass rate of between 40-50%
- After a period of only four months, the
compliance regularly exceeded 90% at the same stores
- Results were shared directly with stores and the head of region, with action plans to
drive improved performance
- RGIS was able to provide
top level management summaries of the audits on a
weekly basis across the sample of stores, to see
trends and onwards analysis
- The supermarket chain quickly added more stores to the program, and
rolled it out nationally following the success of the trial