​A global company that developed a mobile app and online payment system wanted to check that their digital wallet platform service was available at retailers and that it was advertised in-store correctly.

REQUIREMENT
As part of their campaign to promote their digital wallet facility the customer engaged Field Solutions Inc. and RGIS to complete the following:

• Advertise and display the new payment method in-stores
• To attend over 13,500 retail stores in various international markets
• Ensure retailers globally understood the new payment method
• Checked that the new payment method worked in-store
• Document that the advertising was placed correctly and that the digital wallet platform payment method was available

SOLUTION
Field Solutions and RGIS collaborated to develop field teams to complete in-store compliance audits. The process included:

• Training for all auditors to cold-visit retail stores and communicate with store managers
• Planning systematic and coordinated store visits over three months across key cities in Australia, Germany, Singapore and the United Kingdom
• Executing the audits including recording photographs, surveys and related data using a tablet web application

RESULTS
The customer received the audit results:

• Electronic data format that included images, GPS coordinates, site details, survey information
• The data could be filtered across a range of variables including country and digital wallet uptake RGIS is now providing on-going site surveys for the global company